Due to strict UK Health & Safety regulations regarding personal hygiene products, intimate and body-contact devices cannot be returned once opened, unsealed, or used.

  1. Unopened & Unused Items
  • You may return unopened, unused products in their original intact plastic wrapping/seal within 14 days of delivery for a full refund or store credit.
  • Return shipping costs for change-of-mind purchases are the responsibility of the customer.
  1. Damaged or Faulty Goods
  • Every product from Dstar Wellness is backed by a 1-year manufacturer warranty.
  • If your device arrives defective or stops functioning properly within the warranty period, please contact our support team at support@dstarwellnessofficial.co.uk with your order number and a brief video demonstration of the issue.
  • Confirmed faulty items will receive an immediate free replacement or full refund.